Policies

We do our best to recreate each arrangement as closely as possible to the photos shown on our website. However, because flowers are natural and seasonal products, substitutions are sometimes necessary based on availability, quality, and seasonality. Our flowers are sourced from different growers and regions around the world, and availability can be affected by weather, growing conditions, transportation, and shipping delays. Because of this, specific varieties or colors may occasionally be unavailable. When substitutions are needed, our designers will select the freshest flowers available and will do their best to maintain the overall color palette, style, feel, and value of the arrangement you selected. If there are specific flowers or colors you would especially like included, or flowers you would prefer we avoid, please let our team know when placing your order. We will always do our best to accommodate those requests based on availability. Every arrangement is thoughtfully designed using the freshest, highest-quality flowers available at the time of your order.

Our team takes great care in making sure every floral arrangement is delivered safely and successfully. Please provide an accurate delivery address, recipient name, phone number, and any important delivery instructions when placing your order. The sender is responsible for ensuring the information provided is correct. If an incorrect or incomplete address results in an additional delivery attempt, a redelivery fee may apply.

If the Recipient Is Not Available

Upon arrival, our driver will deliver to the provided address and knock or ring the doorbell. If no one is available to receive the arrangement, the driver will first attempt to contact the recipient for instructions on whether the flowers may be safely left at the property or if redelivery should be arranged. If the recipient cannot be reached, we will contact the sender for further instructions. If neither the recipient nor the sender can be reached, the arrangement will be left in the safest available location at the delivery address when reasonably possible. A message will then be sent to both the recipient and sender confirming the delivery and where the arrangement was left.

If an arrangement cannot be safely left, or the recipient or sender requests another delivery attempt, a redelivery fee may apply.

Once an arrangement has been delivered and left at the property at the direction of the recipient or sender, we cannot be responsible for damage caused by weather, temperature, animals, theft, or other circumstances outside of our control.

Requested Delivery Times

We are happy to accommodate requested delivery times whenever possible. While our team will always do our best to honor these requests, exact delivery times cannot be guaranteed. Delivery timing may vary depending on the number and location of deliveries scheduled that day, traffic, weather, and other circumstances outside of our control. Delivery times may be more limited during high-volume holidays such as Valentine's Day and Mother's Day. For time-sensitive deliveries, including businesses, events, funerals, or locations with specific receiving hours, please provide those details when placing your order so our team can plan accordingly.

Businesses & Restricted Locations

When delivering to businesses, hospitals, schools, hotels, assisted-living facilities, gated communities, or other restricted locations, our driver will follow the property's delivery procedures. Delivery to a receptionist, front desk, security desk, concierge, or other authorized representative will be considered a completed delivery. Please provide any known business hours, room numbers, gate codes, department information, or other instructions that may help us complete the delivery.

Weather & Unsafe Conditions

The safety of our team comes first. Deliveries may be delayed or rescheduled due to severe weather, unsafe road conditions, or other circumstances that make travel unsafe. We will make every reasonable effort to communicate any significant delivery delays.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.